Returns & Refunds

Last updated: June 2026

We want you to love what you receive. If something isn't right, we'll make it right — within the limits below.

1. Return window

You have 7 days from the date of delivery to raise a return request for any eligible item.

2. Eligible for return

• Unused items in their original condition, with all tags attached.
• Items in their original packaging (poly bag, box, or label).
• Damaged-in-transit items — report within 48 hours of delivery, ideally with a photo.
• Wrong item, wrong size, or wrong colour shipped (our error).
• Significant manufacturing defects.

3. Not eligible for return

• Custom-stitched garments (made to your measurements).
• Fabric cut to your specified length.
• Inners, innerwear, and intimate apparel (hygiene reasons).
• Items showing signs of wear, wash, alteration, or damage caused after delivery.
• Items marked "Final Sale" on the product page.
• Items returned without original tags or packaging.

4. How to initiate a return

1. Log in to your account and go to My Orders.
2. Click Request Return on the order, select items + reason, and submit.
3. Alternatively, email returns@dharsangroups.com with your order number and the reason.
4. Our team reviews and replies within 1–2 business days with the next step (either a Delhivery reverse pickup or a self-courier address).
5. Pack the item securely in its original packaging and hand it to the pickup agent or courier.

5. Refund timeline

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method:

• UPI / Cards / Netbanking: credited back to the same account/card. Banks may add another 2–3 days to reflect.
• Wallets: refunded to the same wallet.
• Cash on Delivery: refunded by direct bank transfer to a bank account you provide.

6. Exchange

Want a different size or colour instead of a refund? Just mention it in your return request. If the new item is in stock and the price is the same, we'll exchange at no extra cost. Price difference (if any) will be charged or refunded accordingly.

7. Return shipping cost

• Our error (wrong/damaged/defective item): we cover the return shipping.
• Change of mind / size issue on eligible items: ₹80 reverse-shipping fee deducted from the refund.

8. Order cancellation

You can cancel any order before it ships, free of charge, from your My Orders page. Once dispatched, the return process above applies.

9. Questions

Email returns@dharsangroups.com or call us at [OWNER: store phone number] (10 AM – 8 PM IST, Mon–Sat). We typically respond within a few hours.