Shipping Policy

Last updated: June 2026

We ship pan-India through trusted courier partners and try to get your order to you as quickly as possible without compromising on packaging quality.

1. Where we ship

We ship to all serviceable pincodes across India. Enter your pincode on the product page to confirm delivery availability.

International shipping is not yet available. Subscribe to our newsletter to be notified when it opens.

2. Shipping charges

• Free shipping on all orders above ₹1,000.
• Flat ₹80 shipping fee on orders below ₹1,000.
• Cash on Delivery: ₹50 additional handling fee (added at checkout).

3. Delivery timeline

• Tirupati and surrounding areas: 1–2 business days.
• Andhra Pradesh, Tamil Nadu, Karnataka, Telangana: 2–4 business days.
• Rest of India: 3–7 business days.
• Custom-stitched orders: 7–14 business days for stitching + standard shipping above.

Timelines are estimates and may be longer during festive season, weather disruptions, or in remote pincodes.

4. Order processing

• Orders placed before 2 PM IST on a business day are typically packed and dispatched the same day.
• Orders placed after 2 PM, on Sundays, or on national holidays are processed the next business day.
• You'll get an email and WhatsApp message with the tracking link as soon as the parcel is handed to the courier.

5. Tracking your order

Every shipment includes a tracking link. You can also view live status under My Orders or on our Track Order page using your order number.

6. Cash on Delivery (COD)

• Available on orders up to ₹5,000 across most serviceable pincodes.
• Please keep exact change ready — couriers usually cannot break notes.
• If a COD order is repeatedly refused/undelivered, we may restrict COD on future orders from the same address.

7. Missed delivery

Most couriers make 2–3 delivery attempts. If you're unavailable, the courier should leave a notification with a contact number for re-scheduling. After repeated failed attempts, the package returns to us — we'll get in touch to arrange re-shipment (additional shipping charge may apply) or a refund.

8. Damaged in transit

If your package arrives visibly damaged, please refuse it from the courier if possible, or accept and photograph the damage immediately. Email us at info@dharsangroups.com within 48 hours with photos and your order number — we'll arrange a free replacement or full refund.

9. Address & pincode accuracy

Please double-check your shipping address and pincode at checkout. We aren't liable for non-delivery caused by incorrect address details provided by you. If you spot an error after placing the order, contact us within an hour — we can sometimes catch the parcel before it ships.

10. Questions about shipping

Email info@dharsangroups.com or call us at [OWNER: store phone number] (10 AM – 8 PM IST, Mon–Sat).